Returns & Exchanges
At Emaxmodel, we want you to be completely satisfied with your purchase. If your new fashion find isn't the perfect fit, you can return unworn items with original tags within 30 days of delivery.
Initiate Your Request
Log into your account or use our guest portal to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Pack Your Items
Carefully place the items in their original packaging, ensuring all designer tags, accessories, and protective seals are intact.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing